Sales Policy

Effective Date: November 28, 2024

At Biketopic, we are committed to providing a seamless shopping experience for all of our customers. This Sales Policy outlines the terms and conditions that govern the sale of products on our website, www.biketopic.com. By placing an order with us, you agree to abide by these terms.

1. Product Availability

We make every effort to ensure that the products listed on our website are available for purchase. However, in some cases, items may become out of stock or discontinued. If an item is unavailable, we will notify you immediately and provide options for a similar product or a full refund.

  • Backorders: If a product is on backorder, we will inform you of the expected delivery date. You can choose to wait for the product, cancel the order, or select a different item.
  • Pre-Orders: For pre-order items, we will specify the expected shipping date. Pre-order items are charged at the time of purchase, and delivery will be made once the product is available.

2. Order Process

  • Placing an Order: Once you add items to your cart and proceed to checkout, you will be asked to provide payment information and shipping details. We accept various payment methods, including credit cards, PayPal, and other secure payment options.
  • Order Confirmation: After you place an order, you will receive an order confirmation email containing your order details and estimated delivery date. This email serves as confirmation that we have received your order.
  • Order Modification: Once an order is placed and payment is processed, it cannot be modified or canceled. If you wish to make any changes to your order, please contact us immediately, and we will do our best to accommodate your request before shipping.

3. Payment

  • Accepted Payment Methods: We accept payment through major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
  • Payment Security: We use SSL encryption to ensure that your payment information is transmitted securely. Your payment details are processed by a trusted third-party provider to ensure confidentiality and security.

4. Pricing and Promotions

  • Pricing: All prices listed on our website are in U.S. dollars (USD). Prices may be subject to change without prior notice, and promotions or discounts may apply at different times.
  • Promotions and Discounts: Promotional offers, sales events, or discount codes can be applied at checkout. Please note that discounts cannot be combined unless otherwise stated. Each promotion has its own terms and conditions, which will be clearly outlined on our website.

5. Shipping and Delivery

  • Shipping Options: We offer various shipping options based on your location, including standard, expedited, and express shipping. Shipping rates are calculated based on the weight of the products, delivery location, and chosen shipping method.
  • Shipping Timeframes: Delivery times vary depending on your location and the shipping method chosen. Orders are processed within 1-2 business days, and typical delivery times range from 3 to 7 business days.
  • International Shipping: Currently, we only ship within the United States. We do not offer international shipping at this time. If this changes in the future, updates will be posted on our website.

6. Taxes and Duties

Sales tax will be applied to orders where required by law. The applicable tax rate depends on your shipping address and will be calculated during the checkout process.

7. Returns and Refunds

Please refer to our Refund and Returns Policy for detailed information on how returns are handled, including timeframes, eligibility, and procedures. We want you to be satisfied with your purchase and offer easy returns and exchanges in accordance with the policy.

8. Customer Service

Our customer service team is available to assist you with any questions or concerns regarding your order. You can reach us via email at info@goldxtop.com or by phone at (660) 659-7643.