sales policy

1. Order Placement

  • How to Order: Customers can place orders through our official website, hotline, or email.
  • Order Confirmation: Once an order is placed, a confirmation email will be sent to the provided email address, detailing the items, total cost, and estimated delivery time.
  • Order Modification: If you need to modify your order, please contact us within 24 hours of placing the order. Modifications after this period may not be possible.

2. Payment Methods

  • Accepted Payment Methods: We accept payments via credit/debit cards, PayPal, and bank transfers.
  • Payment Security: All transactions are secured with the latest encryption technology to protect your personal and payment information.

3. Shipping and Delivery

  • Shipping Area: We deliver nationwide within the United States.
  • Delivery Time: Standard delivery times are 3-7 business days, depending on your location. Expedited shipping options are available at an additional cost.
  • Shipping Charges: Shipping fees are calculated at checkout based on the weight and destination of your order.

4. Returns and Refunds

  • Return Policy: Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, such as receiving the wrong item or damaged goods, please contact us within 48 hours of delivery.
  • Refunds: Refunds or replacements will be provided for orders that are incorrect, damaged, or defective. Proof of the issue (e.g., photos) may be required.

5. Customer Support

  • Hotline: For any questions or concerns, please contact our customer service team at (309) 699-6505 during business hours.
  • Email: You can also reach us at info@goldxtop.com for any inquiries or support.

6. Privacy Policy

  • Data Protection: We are committed to protecting your privacy. All customer information is kept confidential and used solely for order processing and customer service.

7. Terms and Conditions

  • Agreement: By placing an order with Heme Food Shop, you agree to our sales policy and terms of service.
  • Policy Updates: Heme Food Shop reserves the right to update this policy at any time. Changes will be communicated via our website and email.

Thank you for choosing Heme Food Shop for your freeze-dried yogurt needs!