returns policy

At Heme Food Shop, we prioritize the satisfaction of our customers and strive to provide high-quality dried yogurt products. If you are not completely satisfied with your purchase, please review our return policy below.

Eligibility for Returns

  • Products must be returned within 14 days of the original purchase date.
  • Items must be in their original packaging, unopened, and undamaged.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.

Non-Returnable Items

  • Opened or partially consumed products.
  • Items purchased on sale or as part of a promotion.
  • Products not in their original condition or packaging.

Return Process

  1. Contact Us: To initiate a return, please contact our customer service at (309) 699-6505 or email us at info@goldxtop.com. Provide your order number and reason for the return.
  2. Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number along with instructions on how to return the product.
  3. Shipping the Product: Pack the product securely in the original packaging, include the RA number, and ship it to the address provided by our customer service team. Please note that the customer is responsible for return shipping costs.
  4. Inspection and Refund: Once we receive your returned product, our team will inspect it. If the return is approved, a refund will be processed to your original payment method within 7-10 business days. Please note that original shipping charges are non-refundable.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at (309) 699-6505 or info@goldxtop.com. We will provide a replacement or issue a refund at no additional cost to you.

Contact Us

For any questions or concerns regarding our return policy, feel free to reach out to us:

  • Hotline: (309) 699-6505
  • Email: info@goldxtop.com
  • Address: 121 Woodland Hills Dr, East Peoria, Illinois (IL)

Feel free to adjust the policy to better fit your specific needs!