Refund and Returns Policy

Effective Date: November 28, 2024

At Biketopic, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your shoes, we offer a hassle-free return and refund policy to make the process as simple as possible. This Refund and Returns Policy outlines the steps and conditions for returning products purchased from our website, www.biketopic.com.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Return Timeframe: You must initiate the return within 30 days from the date of receiving your order. After 30 days, we are unable to offer a refund or exchange.
  • Condition of Items: Items must be unworn, unused, and in their original condition. They should be returned in the original packaging with all tags, labels, and documentation intact. Shoes that have been worn or damaged will not be accepted.
  • Proof of Purchase: A valid receipt or order confirmation number is required for all returns or exchanges. This can be provided in the form of an email or your order number from your Biketopic account.

2. Return Process

To initiate a return, follow these steps:

  • Step 1: Contact Us: Email our customer service team at info@goldxtop.com or call (660) 659-7643 with your order number and the items you wish to return. Please include a brief reason for your return.
  • Step 2: Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number. This is essential for processing your return.
  • Step 3: Packaging: Securely package the items in their original box, including any accessories or documentation. Make sure to include the RMA number and your proof of purchase inside the package.
  • Step 4: Shipping the Return: Ship the package to the address provided in your RMA instructions. You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., damaged or incorrect items). We recommend using a trackable shipping service to ensure the return reaches us safely.

3. Refund Process

Once we receive and inspect your returned items, we will process your refund according to the following guidelines:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow up to 5-10 business days for the refund to reflect in your account, depending on your bank or credit card issuer.
  • Partial Refunds: If the returned items show signs of wear or are missing parts, we reserve the right to issue a partial refund based on the condition of the items.
  • Non-Refundable Items: Certain items are not eligible for return or refund, including:
    • Personalized or custom-made items.
    • Items marked as “final sale” or “non-returnable” at the time of purchase.

4. Exchanges

We currently do not offer direct exchanges through our website. If you would like a different size or style, we recommend returning the unwanted item for a refund and placing a new order for the desired item. This process ensures that we can fulfill your new order promptly.

5. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us immediately within 7 days of receiving the product. We will cover the return shipping costs and provide you with a replacement or full refund, depending on your preference.

  • Defective Items: We will inspect the product to verify the defect and offer a solution. If a defect is found, we will issue a full refund or replace the item at no extra cost to you.
  • Damaged Items: In cases where the item has been damaged during shipping, please contact us within 7 days with photographic evidence of the damage. We will arrange for a return, refund, or replacement based on your preference.

6. Sale and Clearance Items

Sale or clearance items are eligible for return; however, they may have specific conditions. Please check the product details on the website before purchasing, as certain sale items may be non-refundable or subject to special return conditions.

7. Gift Returns

If you received an item as a gift and wish to return it, the return policy is the same. You will need the order number or proof of purchase to complete the return. Refunds for gifts will be issued to the original purchaser, unless a gift receipt is provided.

8. Customer Responsibilities

  • Return Shipping Costs: Unless the return is due to a mistake on our part, the customer is responsible for return shipping costs.
  • Condition of Returns: Please ensure that the items you are returning are properly packaged to prevent damage during transit. We cannot accept returns for items that are lost or damaged due to improper packaging.

9. International Returns

We currently only accept returns from customers within the United States. International orders cannot be returned through our standard return process, but please contact customer support for guidance on how to handle international returns.

10. Exchanges and Refunds for Orders Made Through Third-Party Sellers

If you purchased Biketopic products through a third-party retailer or online marketplace, you must follow the return and refund process set by that retailer. Biketopic can only assist with returns and exchanges for purchases made directly from www.biketopic.com.

11. Changes to This Policy

We reserve the right to modify or update this Refund and Returns Policy at any time. All changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed of any changes.

12. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please do not hesitate to contact us. Our customer service team is ready to assist you with any issues you may encounter.

Biketopic
123 Shoe Lane, Minneapolis, Minnesota
Phone: (660) 659-7643
Email: info@goldxtop.com
Website: www.biketopic.click